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All VitalSmarts Content Property of VitalSmarts, L.C. Used by Permission. Crucial Conversations, Crucial Confrontations, Influencer & VitalSmarts are registered trademarks of VitalSmarts, L.C. Crucial Conversations: Tools for Talking When Stakes are High & Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations and Bad Behavior and Influencer: The Power to Change Anything are the intellectual property of Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler. Content used by permission.