Crucial Conversations: Tools for Talking When Stakes are High introduces the tools that teach what it takes to master crucial conversations—tools that yield results in areas like productivity, quality, safety, diversity, change management, and personal relationships. This 240-page New York Times bestselling paperback is ideal for individuals, teams, and organizations and helps them deal with everything from failed relationships to resolving safety or quality problems. Kick-start your career, improve your organization, improve your relationships, revitalize your community, and even improve your health.

When faced with high stakes and emotional discussions, many of us either step up to the challenge and fail (we're typically on our worst behavior) or we avoid discussion altogether. Crucial Conversations teaches what it takes to master these tough situations.
Crucial Conversations®: Audio Mastery CD On the road or at home, this six-CD set takes over where the Crucial Conversations book left off with stories, reinforcement of principles, and skill instruction to help you master your crucial conversations. Learn from the authors of Crucial Conversations as they share how to apply this to your life. (The Audio Mastery Course is not the book on CD).

Crucial Confrontations™: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

Crucial Confrontations™: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior - Behind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, he or she often does a lousy job and creates a whole new set of problems.

New research demonstrates that these disappointments aren't just irritating -- they're costly -- sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Drawn from over 10,000 hours of real-life observations, Crucial Confrontations™ teaches skills to increase confidence in dealing with the toughest issues such as accountability and safety.

Crucial Confrontations™: Audio Mastery CD On the road or at home, this six-CD set takes over where the Crucial Confrontations book left off with stories, reinforcement of principles, and skill instruction to help you master your crucial conversations. Learn from the authors of Crucial Confrontations as they share how to apply this to your life. (The Audio Mastery Course is not the book on CD).

Influencer™: The Power to Change Anything


From the authors of Crucial Conversations and Crucial Confrontations comes the brand-new New York Times bestseller, Influencer: The Power to Change Anything—a revolutionary book that combines the skills used by hundreds of successful change agents with five decades of the best social science research to deliver a proven model for changing behaviors—a model that nearly anyone can learn and apply.

Influencer gives powerful strategies to create rapid, dramatic, and permanent personal and professional change by learning how to:

• Identify a handful of high-leverage behaviors that lead to rapid and profound change
• Apply strategies for changing both thoughts and actions
• Marshall six sources of influence to make change inevitable
• Solve any problem—from the simplest to the most persistent, resistant, and profound challenges you can imagine—by applying the skills employed by the world’s best influencers.

Ordering Products
To order the Vitalsmarts products or training material, contact us at nlow@leadershipsmarts.ca or call 403.420.2289. Ask us about our Volume Discounts.